Privacy Policy
Effective Date:
01/06/2025
i Care Nursing
(“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of our clients, staff, and website users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the
Privacy Act 1988 (Cth)
and the
Australian Privacy Principles (APPs)
.
1. Who We Are
i Care Nursing is a care provider based in
Traralgon, Victoria,
supporting individuals under the
National Disability Insurance Scheme (NDIS)
and other care services.
2. What Information We Collect
We may collect the following types of personal and sensitive information:
Full name, date of birth, contact details, Address and emergency contacts, Health and medical information, NDIS number and support plan details, Information related to the provision of services, Employment and background check information (for staff)Website usage data (via cookies or analytics tools)
3. How We Collect Information
We may collect your information:
Directly from you (in person, phone, email, or website)From your authorised representatives or support coordinators, From third parties with your consent (e.g. GPs, allied health professionals)Automatically via our website (analytics, forms, cookies)
4. Why We Collect Your Information
We collect your information to:
Provide high-quality care and support services, Manage NDIS requirements and service agreements, Communicate with you effectively, Comply with legal and regulatory obligations, Maintain records and improve our services
5. Disclosure of Information
We may disclose your personal information to:
NDIS and associated government agencies, Medical and allied health professionals (with your consent)Legal and financial advisers, IT and cloud service providers (under strict confidentiality)As required by law, court order, or to prevent serious harm
6. Data Security
We take reasonable steps to protect your personal information from:
Misuse, interference, and loss, Unauthorised access, modification, or disclosure
We use secure systems, encrypted storage, and access controls to protect your data.
7. Access and Correction
You have the right to:
Access the personal information we hold about you, Request corrections to inaccurate or outdated information
To request access or correction, please contact us using the details below.
8. Complaints
If you believe we have breached your privacy rights, you can contact us. We take all complaints seriously and will respond within a reasonable timeframe.
If you're not satisfied with our response, you can lodge a complaint with the
Office of the Australian Information Commissioner (OAIC)
:
📍
| ☎ 1300 363 992
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
10. Contact Us
If you have questions or concerns about your privacy, please contact:
i Care Nursing
📍 3/42 Kay Street , Traralgon VIC 3844
📞 0455 912 075
🌐 icarenursing.com.au
Frequently Asked Questions
Do you do supported independent living?
Yes, iCare Nursing offers Supported Independent Living (SIL) services. SIL provides individuals with disabilities the support they need to live as independently as possible while receiving assistance from trained staff. This includes help with daily activities, personal care, and community participation, tailored to each person's needs. For detailed information about their SIL programs, eligibility, and how to apply, I recommend visiting their website or contacting them directly through their customer support channels.
Can in home visits be done for wounds?
Yes, in-home visits for wound care can typically be arranged through organizations like iCare Nursing. Trained healthcare professionals, such as registered nurses, can visit your home to provide wound assessment, treatment, dressing changes, and ongoing care, ensuring a comfortable and convenient option for managing wounds. I recommend contacting iCare Nursing directly to confirm their wound care services, availability, and any specific requirements or preparations needed for in-home visits.
Where are the SIL houses?
Currently we have 5 SIL homes in and around Traralgon, East Gippsland.
Do you do respite?
Yes, iCare Nursing offers respite care services. Respite care provides temporary relief for primary caregivers by taking over caregiving responsibilities for a short period.
Are your caregivers licensed and trained?
Yes, all our caregivers are fully trained, qualified, and experienced. Our team includes licensed nurses and certified Disability Support Workers who undergo regular training to ensure they meet the highest standards of care, safety, and professionalism.
Do you have high physical supports?
Yes we have hoist rooms available for clients that need extra assistance
Partners
